Like it, but scratch on my frame

First time using Level Frames -- easy, straight forward process. I like the final product, however, I did expect the frame to be a bit heavier considering the cost and I also would have liked mat color options versus the white. I also found a scratch on the frame when I received it which was disappointing. Not sure I will purchase from Level again; we'll see.

Thanks for the feedback, Natalie. As discussed, were sending you a full replacement for the frame with a scratch. Note that our frames may seem lighter than expected because we use framers grade acrylic instead of glass, which is heavier and also prone to shatter. Look for more mat colors coming out later this year!

Really nice

Website was easy to navigate. Picture and frame look great. Quick turnaround time! Very happy.

Excellent experience!

It was a wonderful experience from the start. The website is clear and easy to navigate, the communication is also complete and effective from the starts. This was a gift for my sister, so I was not the recipient, but she was very happy with the quality and condition in which it arrived. The only thing she mentioned was the amount of packaging involved, I divide wrapped frames with a lot of tape, bubble wrap and other plastic packaging. But other than that, could not be happier!

Glad to hear it,Vanessa, and thanks for the feedback on packaging. Important that each frames arrives safely so that we don't need to ship replacements, but we're striving to reduce environmental impact as well. Look forward to helping on your next framing (or gifting) project!

Customer Service

I ordered a poster for the first time from your company. I realized that after I submitted my order that I had not received the 15% (I think?) discount for being a first time customer. I used the link in my order confirmation requesting help in claiming the discount. There was no response from your company. One would expect at least a response to my inquiry. The product was fine, but I was not able to get any customer service.

Hey Steve, you are right, we did miss your note. We strive to respond to every email/chat within one business day (and usually much faster). Following up with you directly about that discount.

Too efficient

I had my frame shipped overnight since I wanted it by 12/31 and the ETA was early January. I paid an additional $60+ for RUSH delivery, then it arrived on 12/23. I could have saved on the RUSH charge as it arrived a lot earlier than the original ETA of January, but I guess it's better to be early then late. Other than that, their work and service are highly recommended.

Stunning!

I'm so delighted with your expert framing and attention to the quality of the image that I have already told friends and family about your service. Top notch! I'll be back over and over again.

Thanks for helping to spread the word! We look forward to framing your next piece and many more to come.

Excellent color and framing!

My pictures had very vibrant colors in them and I was worried about the intensity not coming through, but it was fantastic!! And the framing was very well done. Excellent job all around and I will certainly use them again! Thanks!

Very satisfied

Great job.

Thanks a lot (no sarcasm)

I ordered a framed photo as a gift with a personal message in the box. Arrived securely packaged and undamaged. Tidily matted and framed. The printed photo looks even nicer than the image I uploaded. I ordered this as a gag gift (the image itself is humorous) for my sister. Not only does it perfectly match her decor, she bursts into laughter every time she spots it hanging amongst her other pictures.

You are (sincerely) welcome 😀

Excellent customer service in completing order & great product

Upon completion of my order during the check out process there seemed to be an error in payment options. I contacted the support number and the representative was very helpful in completing the order.

The picture was delivered on time during the Holiday season and the product was of high quality. I am very happy with Level Frames and would order again!

Happy we could help, Pat! Look forward to your next online framing project 😀🖼️

Perfect!!!!

I bought this for my 18 year old son....this seems to be a thing with the kids at his age, to frame old records. He didn't know exactly what he wanted so I tried the Abbey Road frame for Christmas. He absolutely loved it! Great quality too!

Love Level Frames!

I ordered three custom frames with matting for Christmas gifts and couldn’t be happier with the quality! This is the second time I’ve ordered from Level Frames and I’m still very happy!

Awesome job

Loved our frame! The packaging was amazing!!

Beautiful Frame

great service, really beautiful frame and i loved having the matte and UV finish options

Very happy

We are very happy with the frame and the finished product and will be calling on your services again.

Thanks, Steve! Look forward to helping on your next framing project.

Great Company

Level Frames was a wonderful company to work with. The quality of their work was flawless and customer service (Kara) was impeccable. I highly recommend this company for your photograph reproductions and framing needs!

Very happy with purchase

Purchased a framed photo for my parents this Christmas - they were thrilled with the gift just as I was for the quality and service. Would highly recommend.

Glad to hear it, Max! Look forward to your next framing (or gifting) project.

Great Experience All Around!

This was the most streamlined and pleasent experience I could have asked for. I was hesitant about getting the framed poster back in time for christmas, but after reaching out, Danielle at Level Frames assured me they could get the job done by Christmas. At every turn Danielle was there answer my many many questions about the different design options and all of my shipping questions. Really put my mind at ease and made for an all around first class experience. Will be using Level again in the future - my wife loves her gift!

So glad we could help on this one, Cam! Framed artwork makes for a terrific gift 🎁

Looks great!

I love the frame and print. A lot of the packaging that it all came in seemed a bit overkill, but at least it arrived safely. I was able to put it all together, quite a process, but was able to get it done. I would say the print to the matting was the toughest. I thought with all the packaging, there was going to be glass, but it was acrylic (which is fine, looks great). The only problem was the acrylic looks rough cut and was not an exact fit and seemed to shift around in the frame. However, after placing the acrylic, matte, and cardboard backing and securing it, it did not move.

I think the quality if fantastic, maybe packaging and process could be simpler. Thanks!

Really appreciate the feedback, Greg. We are always looking for ways to make the process (and packaging) better. Lots of improvements planned for 2021, we look forward to helping on your next framing project!

Awesome job

The clarity of the photo was just what i was looking for. The frame was very nice and I received the package very promptly. What else could you ask for???