Happy update to my Nov. 23 review

After a minor disappointment with my first order, someone from Level Frames did, indeed, reach out to me directly. We discussed the cause of my disappointment and I was convinced to place another order. I am absolutely thrilled with the second order that I received. Two frames, both beautifully made and with perfect mats, were received and are now hanging on my wall. I am exceptionally pleased with how Level Frames reached out to me directly (rare in today’s world!) and made things right. I’m a happy customer.

Thanks for giving us a chance to make it right, Kris! So glad you are happy with your two frames.

Amazing experience!

The whole experience was an upside surprise. Great customer service when I made a mistake on my measurements and needed to cancel my first order. The turnaround was fast. The frame was high quality, solid wood, the matting was thick, and the antique white was exactly what I needed for my antique print. With comparable quality, the price was a fraction of my local frame shop.

Then the actual experience of unboxing, framing, and hanging my artwork was so easy. They thought of everything and made it smooth. They even included the screwdrivers I needed. The picture wire was already cut to size and ready to screw to the frame in pre-drilled holes.

Love to hear it, Natalee! Nice work on the at home framing, and thanks for sharing a photo of the final result. Look forward to helping on your next custom frame.

Delighted Customer

Perfect

super happy!

The frame itself is great. I messed up on the mat as I was framing, and I reached out to you all and you got one to me ASAP (I was on a deadline for a show). So, huge thank you. I'm a big fan.

Frame was to expectations

The frame came quickly and was what I expected. What I didn't expect was the amount of plastic that accompanied the frame. I will not be able to purchase from Level Frames again unless they are able to implement sustainability practices that reduce the amount of plastic significantly.

Thanks so much for the feedback, Arielle! We do wrap certain profiles in a light shrink wrap before packaging them up, the intention is to prevent any scuffing of the frame during transit or unpacking. We're always looking to upgrade our packaging materials and methods to be as sustainable as possible, while making sure every frame arrives safely.

I love this frame!

I wanted to capture the best moments from my daughter’s wedding in one lovely frame. Mission accomplished thanks to LevelFrames!

Amazing! Congrats to your daughter and thanks for sharing this great photo of your collage frame. Look forward to helping on your next printing/framing project and many more to come.

Disappointed

The frame arrived in perfect shape. I'm unhappy that the photo was not very clear, it was a national pastry magazine cover my wife and I were featured on. This framing was a tribute to her and her twenty years working with me as Pastry Chefs . Some of the printing in the photo was not legible. The photo looked okay but it almost looks pixilated. For the amount of money it cost, I wish the employees contacted me to tell me the slight increase in picture size would turn out like that. It would have been cheaper to buy a frame and print the photo myself.

Thanks for letting us know, Mark. Looking at the original file, it appears to be a screen shot with low resolution. Apologies for not reaching out before we printed and shipped. Sending you a note directly to see if we can make things right with a higher res image or smaller print size.

A wonderful company

My order was a bit complicated in terms of the tech and in terms of adjusting the delivery date. I am thrilled with the service and concern given to me by Kara. Everything happened as it should and the quality of the framing job is superior. Will recommend you to everyone I know. Thank you.

Absolutely fantastic

I could not be happier with my order. I had one very large photo and two small photos and they all turned out absolutely perfect! The prints are perfect and the framing very professional. The packaging for shipping was amazing—everything wrapped safely and securely. I will be back for more—thank you.

Great to hear it, David! Thanks for framing with us, we look forward to helping on the next one and many more to come :o)

Fantastic experience

I utilized Level Frames for the 1st time... a very easy process using the software to pick the frame and color, then uploading the picture. Payment was easy and the product was delivered in perfect condition! My buddy is gong to love his Christmas present!! My experience was so enjoyable that I immediately purchased a second order for myself!!

Thanks for feedback and your personal order, Rich! We look forward to helping on more framing (and gifting) projects in the future.

Nice, but...

The frame looks nice and the At-Home Framing Guide instructions/kit were very helpful. It was quite easy to insert my art. The mat, on the other hand, was a bit disappointing. There are some light dirt smudges on the face of the mat that I was unable to clean. Also, the perimeter of the beveled cut opening has an outline that could either be the remains of a pencil line to mark the cut or could be marks left behind by the tool that was used to cut the beveled opening. These marks leave small, distracting “x” markings at each corner of the mat opening. Maybe I’m being too critical and perhaps the average person looking at this piece won’t even notice these items. Time will tell.

Thanks for letting us know, Kris! Easy to send you a replacement mat to fit the frame if there were any defects with what you received. Reaching out to you directly to coordinate.

Delighted

Fantastic quality framed photo collage. Delivered within a short lead time

Impressed

The collage frame I ordered of wedding photos to give to my mom for the holidays turned out way better than I expected. Great quality, especially for the price, and quick production. Will shop again!

Excellent

Worth the cost (I know custom frames with matting can cost more) excellent product with easy directions. I have often done my own framing, but we had a photo which was an odd size. I was able to easily put in the size, a mat choice, and BOOM, I got it in a quick and easy manner.

Having a few more matting color option would be great, but that was my only (small) issue. Otherwise excellent service and quality!!

Thanks for the kind words and feedback, Coreen! We have additional color and ply options for the matting down in the Advanced Options, which you may have seen, and plan to add some additional colors soon. In the meantime you can make a special request if there's something specific you need. Look forward to helping on your next custom frame!

Very happy with product!

Website was easy to navigate and finished product was beautiful!

anadelgado60@yahoo.com

Needed 20 frames for an art exhibition of my drawings on photographs and I know how expensive framing can be. I found Level Frames during a google search for floating frames. It was so easy to find exactly the right size, color and style on the site, even the no glare glass. The price was beyond fair, so I said I will try one out. Hum I thought I hope it gets here before I have to go out of town. It came in 3 days! I was amazed at how well made all the materials were, and how easy it was to just slide my work right in and close it up. It looks perfect. It was easy to reorder 19 more of the same and I even got a discount for ordering so many. Totally will be my go to from now on.

Congrats on the exhibition and thanks for sharing this great photo of your work, Ana. So glad you found us and that we were able to help on the framing.

Great!

The photo arrived in a very timely fashion. Beautifully framed. Highly recommend.

Custom Collage!

I was a bit nervous because I had never ordered from Level Frames before. They quickly won my business after I discovered I could create a custom collage layout - I was unable to find this option from other online framing services. I created and ordered two different custom collages to display my son's senior portraits. The frames were wrapped with care, arrived safely, and look fantastic! The Level Frames customer service from Kara was outstanding when I had questions about my order. If you're unsure about investing in custom framing from an online business, you don't need to worry when using Level Frames.

So glad to hear about your experience with our custom collage frame creator! It really gives you the freedom to be creative when designing a frame. Thanks for the feedback (we think Kara is outstanding as well), we look forward to helping on your next custom frame.

Excellent and Prompt Framing!

Our family moved into a new home and selected Level Frames to frame several family photographs. We are delighted with the result! The digital photos were reproduced perfectly, and the frames are exactly as promised. We were shocked at how prompt the delivery was, and can hang all the photos (in one of the gallery style displayed on the website, which is very helpful) before our extended family visits for the holidays.
There are a few competitors to Level Frames that we researched and we chose this company because the work is high quality and the price is very reasonable. We are very pleased with the result and plan to use this company in the future. We highly recommend Level Frames!

Love to hear it, Laura! Thanks so much for framing with us and for the detailed feedback. We can't wait to help on your project and hope you enjoy the holidays with the extended family!

Fabulous experience and perfect frame

I love this frame so much, I ordered another one immediately. The website is so helpful. The frame was a breeze to put together. They even provided the screwdriver. Having the wire preset to the correct size was fabulous. Would like to see more mat color selections in the future.

Nice work on the framing, Denny, and thanks for the feedback and picture of the final result! We have a number of different mat colors in the "Advanced Options" section, and we plan to add more in the future. Would love to hear which mat colors would be of interest to you.